After you've completed baby shopping online or shopping at our Gold Coast store, you're able to return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
In the event that you are returning an item, please ensure that you include all relevant information regarding the return with the item. (ie an invoice, with details of need to return.) PLEASE ensure that all packaging is UNOPENED or UNDAMAGED to avoid a 20% penalty. Thank you for your understanding in this matter.
* For the larger items please email postcode and suburb for shipping cost, as the price will vary depending on your location *
- Shipping within Australia Only
- Shipping ONLY to residential or business addresses. We cannot post to PO Boxes, Locked Bags etc.
- ALL items default to 'Authority to Leave' - if you require goods to be signed for, or an alternative drop off method, please detail in comments on check out.
- PayPal purchases leave our store daily Monday - Friday
- Direct Deposit purchase can take up to 3 days before leaving the store.
- Commonwealth Bank customers will leave our store the next business day.
The quickest way to receive your baby goods is by payment through PAYPAL shipped within 24hrs of approval. Direct Deposit could take up to 3 days to hit our account.
Payment is required within 5 days. Failure to do so will see the item relisted at our discretion.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next kilogram.
Feel free to contact the friendly team at Baby Barn Discounts on (07) 5524 5407 for more information about our baby shopping online policies as well as for in store purchases.