Shipping and returns

Shipping Methods:

Baby Barn Discounts ships via the Australia Post, Couriers Please, & StarTrack within Australia Only

We cannot post to PO box or Locked Bags with Couriers Please or StarTrackFor the larger items please email postcode and suburb for shipping cost, as the price will vary depending on your location.

 

baby barn couriers and shipping info

  • ALL items default to 'Authority to Leave' (with orders below $100) - if you require goods to be signed for, or an alternative drop off method, please detail in comments on check out
  • PayPal purchases leave our store daily Monday - Friday
  • Direct Deposit purchase can take up too 3 days before leaving the store depending on which bank you are with
  • Commonwealth Bank customers will leave our store the next business day.

The quickest way to receive your baby goods is by payment through PAYPAL, & Afterpay as items are shipped within 24hrs of approval. Direct Deposit could take up to 3 days to hit our account.

Payment is required within 5 days. Failure to do so will see the item relisted at our discretion.

Feel free to contact the friendly team at Baby Barn Discounts on (07) 5524 5407 for more information about our baby shopping online policies as well as for in store purchases.
 

Christmas orders

We will run normally until 18 December 2017. After this date, there will be slower delivery times due to the public holiays. We will resume normal shipping times on Tuesday, 2 January, 2018.

  • Order before 18.12.2017 ensure regular delivery times
  • After 18.12.2017 please expect delays due to the holiday period
  • Back 02.01.2017 Normal Shipping Times Resume

Returns Policy

After you've completed baby shopping online or shopping at our Gold Coast store, you're able to return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

In the event that you are returning an item, please ensure that you include all relevant information regarding the return with the item. (ie an invoice, with details of need to return.) PLEASE ensure that all packaging is UNOPENED or UNDAMAGED to avoid a 20% penalty.  Thank you for your understanding in this matter.