You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
For the larger items please email postcode for shipping cost, as the price will vary depending where you live.
Shipping within Australia Only
PayPal purchases leave our store daily Monday - Friday
Direct Deposit purchaes can take up too 3 days before leaving the store.
Commonwealth Bank customers will leave our store the next business day.
The quickest way to receive your goods is by payment thru PAYPAL shipped within 24hrs of approval. Direct Deposit could take up to 3 days to hit our account.
Payment is required within 5 days. Failure to do so will see the item relisted at our discretion.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.